Focus...

The Office - Customer Service - Season 5

• Michael: Here's what's going to happen, I am going to have to fix you--manage you two on a more personal scale, on a a more micro form of management. Jim, what is that called?
• Jim: Microgament.
• Michael: Boom. Yes.
• (Awesome Jim expression)
• Michael: Now Jim is going to be the client. Dwight, you are going to have to sell to him without being aggressive, hostile, or difficult. Let's go.
• Dwight: Alright. Fine. Brrrriiinggg, bring.
• Jim: Hello.
• Dwight: Hello, this is Dwight Schrute from the Dunder Mifflin Paper Company.
• Jim: Wow, that's great, cause I need paper.
• Dwight: Excellent! Then you are in luck because we are having a limited time sale offer only on ev-er-y-thing.
• Jim: Wow. This is my lucky day.
• Michael: Ask him his name.
• Dwight: What is your name sir?
• Jim: I am Bill Buttlicker.
• Dwight: ......Really? That's your real name?
• Jim: How dare you? My family BUILT this country, BY THE WAY..
• Michael: Be respectful, Dwight, please.
• Dwight: Yes, Michael.
• Jim: Can you hold on one second? That's my other line.
• Dwight: What? No. But I---
• Jim: Hello? Yeah. (chuckling) No, I'm just on the phone with this STUPID salesman. He's SO dumb. Probably just gonna keep him on the line forever and not buy anything.
• Okay.
• (pretends to click back to Dwight)
• Michael (to Dwight): It's up to you to change his mind.
• Jim: Sorry, that was a family emergency.
• Dwight: Oh no. What's wrong?
• Jim: You know what? That's private.
• Michael: Boundaries, Dwight! Come on!
• Dwight: I'm sorry, Mr. Buttlicker, as I was saying, we are having a -
• Jim: Sorry, you're gonna have to speak a little bit louder. I'm hard of hearing.
• Michael: He's hard of--He's an old man. Let's go.
• Dwight (speaking slightly louder): Okay, as I was saying, right now---
• Jim: Have to talk louder.
• Dwight (louder): Okay, our prices have never been lower--
• Jim: Son, you have to talk louder!
• Dwight (almost yelling): Never been lower!
• Jim: LOUDER, SON!
• Dwight: BUTTLICKER! OUR PRICES HAVE NEVER BEEN LOWER!!!
• Michael: Stop it.
• Dwight: He--
• Michael: That is totally inappropriate. You never yell at the client. You never yell at the client.
• Jim: Now listen to me, sir.
• Michael: There you go.
• Jim: The three words I would describe you as is aggressive, hostile, and definitely difficult. I am IRATE right now!
• Michael: (to Dwight) Give me the phone. Give me the phone.
• Dwight: Please give me another chance.
• Michael: Give me the phone.
• Dwight: Mr. Buttlicker.
• Michael: Give me the phone.
• Dwight: I have to put you on with my boss.
• Jim: Well, I should hope so.
• Jim: Who is this?
• Michael: This is Michael Scott, Regional Manager.
• Jim: Well, this is William M. BUTTlicker.
• Michael: Hello, Mr. Buttlicker, how may we help you?
• Jim: Michael, I like the sound of your voice. You know what I'm gonna do? I'm gonna buy one million dollars worth of paper products today.
• Michael: (excited) See how it's done? Thank you very much, sir. I don't think you'll regret this.
• Dwight: You are the master.
• Jim: There is one condition. You have to fire the salesman who treated me so terribly.
• Dwight: Don't do it. Michael...
• Michael: It's a million dollar sale.
• : ]]]